Customer Care

Refund Policy

Your satisfaction is our commitment. We stand behind every garment we deliver.

At Novena.ng, we value your satisfaction above all. If you're not completely happy with your purchase, you may request a refund within 7 days of receiving your order.

01

How to Request a Refund

Contact our support team via Contact Us

Provide your order number and reason for the refund

Our team will review and respond within 48 hours

02

Refund Conditions

  • Items must be unused and in original packaging
  • All tags and labels must remain attached
  • Proof of purchase is required
  • Digital items or personalized orders are non-refundable
  • Sale items may be eligible for exchange only
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Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item.